Q. Where can I buy your products?
A. You can purchase our products at grocery stores across the
United States. The Solo and Baker brands are most often found in the baking aisle while Chun's should be with the other asian sauces in the ethnic foods section. For a listing of stores that carry our products, please visit our "Where To Buy" page. If you cannot find what you need at the store, you can always order direct from our factory in Chicago. Click here for an order form. Our products can also be found at various online shops such as Amazon.com.
Q. Is my product still fresh?
A.
All retail products, with the exception of Marshmallow Creme, have an expected shelf life of 24 months when kept in acceptable storage conditions. The expected shelf life for Marshmallow Creme is 15 months in acceptable storage conditions.
Q. How should I store your products?
A.
All unopened and sealed retail products can be stored safely in your kitchen without refrigeration or freezing. Once opened, we recommend that you store in an air-tight container. In a refrigerator, product should remain fresh for about 30 days. If frozen, the product should remain fresh for about 3 months. Do not freeze jars.
Q. How can I tell how old my product is?
A. We print a special code on every can, jar, and tub that you can use to find out exactly when you're product was made in our plant. For a full guide on how to read the code, please visit our Product Date Interpretation Guide.
Q. Are your products gluten-free?
A. We manufacture many gluten-free products including all flavors of Solo Cake and Pastry Fillings, Baker Dessert Fillings, Baker Pie Fillings, Solo Marshmallow Creme, Solo Almond Paste, Solo Marzipan, Simon Fischer Fruit Butter and Chun's Sweet and Sour Sauce. For a complete list, please visit our Gluten-Free Page.
Q. Can you provide allergen information for your products?
A. Yes, click here to visit our product guide to view information on allergens as well as sensitivities (gluten, MSG, Sulfites).
Q. What should I do if I receive defective product?
A. While we continuously strive to implement all safety precautions, it is possible for products to occasionally become damaged in transit. If you are not satisfied with your product or you have received damaged products please contact us right away. Please be sure to include the item’s coding on the top of the can or jar (on the bottom for Marshmallow Creme) when writing or have it with you when you call.
If you have any other questions, please feel free to ask us by sending an email to info@solofoods.com or by calling toll free 1-800-328-7656.